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Emergency Rent, Mortgage & Utility Assistance

KEEPING FAMILIES IN THEIR HOMES DURING A FINANCIAL CRISIS

With the CDC eviction moratorium set to expire soon, TCAA’s Community Action Program is providing a new way for renters to get help with rent or utility bills. We can still help with mortgage payments, too. These resources are available to qualifying households during financial hardship. Depending on your situation, there are two separate application procedures. 

Please review this information carefully and contact our Help with Bills Hotline (480-389-1375) during regular business hours if you have questions before applying.

1. SPECIAL EMERGENCY RENTAL ASSISTANCE

Beginning March 19, 2021, this service was established to assist renter households who are at risk of homelessness or housing instability due to a financial hardship related to the COVID19 Pandemic, or who are qualified for Unemployment Insurance Benefits. Tenants or landlords may apply. For additional information on Unemployment Insurance, click here.

Who is eligible?
To qualify,

  • Renters must live in Tempe or Fountain Hills, AND
  • Have an income at or below 80% of the Area Median Income (click here for income details), AND 
  • Someone in the household qualified for Unemployment benefits OR the household experienced reduced income or increased expenses due to COVID-19, AND
  • The household is at risk of becoming homeless or housing is unstable (for example, has past-due rent or utility notices or eviction notice).

Priority Households
The special funds are intended for those who are most in need. Priority will be given to lower income households and those households that have been unemployed for the 90 days prior to their application. 

Not sure if you qualify? Need more information on the special rental assistance?

Click here to review frequently asked questions and answers.

Apply online: If you think you qualify, you must apply for rent and utility assistance through a portal managed by Maricopa County:

Apply in person: If you are unable to apply online, you may download and print this application, attach all required supporting documents, and hand deliver to TCAA, or you may pick up a copy of the application from TCAA at 2146 E. Apache Blvd, Tempe, AZ 85281 during regular office hours: Monday through Friday, 8 AM to 5 PM.

Call our Help with Bills Hotline (480-389-1375) during regular business hours if you have questions or need help with the application. 

2. For mortgage assistance and all other rent or utility payment requests

If you are not eligible for the special emergency rental assistance described above, or if you are seeking mortgage assistance, you may apply for other funding through TCAA.

We offer rent, mortgage and utility assistance to households that are experiencing a financial crisis impacting their housing, utilities, health, and safety. Limited financial assistance is available each month. These services are offered to residents of the City of Tempe and Fountain Hills only. Other eligibility conditions apply. 

To get help:

  • Download a Rent, Mortgage or Utility Assistance Application Packet by clicking the links below or pick up an application at TCAA  (2146 E. Apache Blvd, Tempe, AZ 85281) anytime Monday through Friday from 8 AM to 5 PM.
  • Complete all sections of the application(s) and attach all required documents.
  • Drop off your completed application(s) and all required attachments at TCAA's front desk any time during business hours. You will not be meeting with a case worker at this time.  
  • If you prefer to submit your application and attachments electronically, contact our Hotline at 480.389.1375 for further instructions.
  • Our team will review your application and contact you within five business days.

Keep in mind: Completed packets are handled in the order received. Applications cannot be processed if required attachments are missing. Because funding is limited, not all requests can be approved. 

You may call the TCAA HOTLINE (480.389.1375) to discuss your eligibility for emergency rent, mortgage or utility assistance. Calls are accepted in the order received, Monday through Friday from 8 AM to 5 PM. During high demand periods you may be on hold for an extended period.

You can also fax us (480) 361 0176.

If you are unsuccessful in your attempt to schedule an appointment with TCAA, other resources may be accessible through Arizona’s 2-1-1 (free information and referral) service. Dial 2-1-1 or 877-211-8661 from anywhere, or click here to search for resource information.


Understanding Your Tenant Rights and the Eviction Process

Click here to learn the eviction process in Arizona, and your rights and responsibilities as a tenant in this process. 

CDC Moratorium Update

The federal CDC moratorium is in place until March 31, 2021. Renters need to follow specific steps to use the moratorium, including providing a written declaration to their landlord, and all rent continues to be due. In October, new CDC moratorium guidance was issued that confirmed landlords can proceed with filing evictions and may challenge tenant declarations in court. However, renters can use the CDC moratorium to stop enforcement of the eviction, the final stage of the eviction process when the constable comes to the property.  

We continue to encourage renters to learn about the CDC moratorium process. The Arizona Housing Coalition's Eviction Moratorium Summary (scroll down)  explains the steps a renter needs to take to use the CDC moratorium and our List of Known Rental Assistance Resources and Eviction Prevention Programs can be used to identify available rental assistance funds statewide.

Steps to Delay Eviction During COVID-19

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